How to Buy Your Workshop Stove On Line, by Post or by Email

Buying from RelaxStoves.co.uk

This web site is a full eCommerce site where you can order and pay for your items by Credit Card.

Our site is certifed by Securtity Metrics.

We offer a choice of payment methods as follows: -

1 - Payment By Credit Card On-line
When you have finished adding to your Basket, click on the ' Pay now ' button and you will be taken to a secure part of our site to enter your credit card and delivery details.  You will receive a confirmation of order by email, normally, within a few minutes. We will ship your item as soon as possible. Your payment will appear on your Statement as 'StovesandFires.Com'.

2 - Payment by Post using our Printable Order Form
When you have finished adding to your Basket, click on 'Printable Order Form'. Please sign and post your order - with payment by cheque payable to 'StovesandFires.Com' - and, once received, we will contact you to acknowledge your Order and confirm delivery schedule.

3 - Payment by Telephone with Email Orders
When you have finished adding to your Basket, click on 'Email your Order'. Once we receive your Order, we will contact you to take your credit card details and arrange delivery.

We accept the following credit and debit cards: -

Delivery
We will arrange delivery as soon as your order and payment have been processed. Most items are held in stock, and we aim to deliver, overnight (weekdays only) within 3-5 working days. For items we need to order from the manufacturers delivery is normally within 2-3 weeks.

Carriage
Your items will be shipped in the most appropriate manner relative to the goods.

Larger Items (e.g. R5's & R6's.) - will usually be shipped on a pallet and delivery will be by tail lift truck to a position nearest to your address - normally the pavement. Please bare in mind that many items will be heavy.

Smaller Items (e.g. R1's - R4's and Flue items) - may be shipped as parcels by Interlink.

Carriage charges - These are clearly shown before you commit to your order either online, by post or by email.

Exceptional Carriage Locations - For some locations (e.g. off-shore) we are not able to confirm the delivery charge on line. In such circumstances, we will ask you to contact us for a quotation.

Returns

Cancellation - You can cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt (see return policy).

Returns Policy - We want you to be happy with your purchase.  Please check the goods on delivery and ensure that they are supplied correctly.  If any of the goods prove to be unsuitable please advise us immediately and return them within 7 days in the original packaging and in an unused condition for a full refund less of any carriage costs.

At our discretion, we will replace, repair or make a full refund upon inspection of the goods.

Do NOT sign for goods that are damaged without first making it clear on the Delivery Note.

Re-Stocking Charges
Whereas we will not normally levy a re-stocking charge, this will be necessary where we have had to order in a special item for you. The charge will need to reflect the costs imposed on us.

Privacy Policy
StovesandFires.Com need to collect information to process and complete your order. Any information collected by us will not be disclosed to third parties, except for delivery purposes and, occasionally, to manufacturers under warranty terms.

Our terms and conditions do not affect your statutory rights as a consumer.

Images throughout this site are for guidance only and do not necessarily show full technical specification or location requirements.